FAQS


● How much is shipping?
 Our standard US shipping cost is $8.00 and Shipping to Canada is $12.00 unless there is an existing Free Shipping promotional offer displayed.

● How long does it take for an order to arrive?
Processing Time is currently 3 Business Days. Once your order has been shipped, Please allow an estimate of 4 - 10 (USA) & 8- 14 (Canada) Business Days for your order to arrive. You will receive an email when your order has been shipped. If you are still unsure, please email us, contactus@sayallure.com We're happy to help!

● Who Is Responsible For Customs & Duties?
WE ARE NOT RESPONSIBLE FOR CUSTOMS CLEARANCE, DELAYS OR COMPLIANCE. PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE TO ENSURE THAT YOUR ORDER COMPLIES WITH LOCAL CUSTOMS REGULATIONS

Shipping charges do not include duties or taxes, But by law, we are required to disclose the full value of the package contents. Please check with your local customs office for detailed information.

● Do You Offer Free Shipping?
We offer free standard shipping promotions regularly within the US & Internationally on orders over a certain amount, So stay close and SIGN UP TO OUR MAIL LIST NOW!

● How do I track my package?
You can check on the status of your order at any time by clicking on the link or entering the tracking code sent to you in your email. Please Allow 48 hours to receive this. If you have not received this by then, please also check your spam box and then email us contactus@sayallure.com

● I ordered multiple items, but only received one... where's my order?
When you order multiple items at a time, they may be shipped separately to ensure low shipping cost. You may receive one item before the next But don't panic if you don't receive all of your items at once they are on the way!

● My Item Was Stolen, How Can I Get A Refund?
Unfortunately, we are not responsible for lost or stolen items.
Once orders have left SayAllure's warehouse the package is in the care of the postal handler. Customers are required to submit a claim directly with the courier and follow their guidelines. USPS and  FedEx recommend waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier.
  • USPS customer service: 1-800-275-8777
  • FedEx customer service: 1-800-463-3339
  • UPS customer service: 1-800-742-5877
 
● My Package Was Marked As Delivered But, I Haven't Received It Yet.
Sometimes, USPS marks a package as delivered even though its still in transit. Please give them some time, it's most likely on its way to you. If goods were stolen, a claim can be filed with the carrier.
Once orders have left Sayallure's warehouse the package is in the care of the postal handler. Customer is required to submit a claim directly with the courier and follow their guidelines. USPS and  FedEx recommend waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier.
  • USPS customer service: 1-800-275-8777
  • FedEx customer service: 1-800-463-3339
  • UPS customer service: 1-800-742-5877
 
● My Item Arrived Damaged, What Should I Do?
Sadly, these unforeseen events happen during transit. It is out of our control how carriers handle Fragile Items in our absence, but we assure you all packages are packed and equipped for rough handling during transit. Please inspect your order immediately upon receipt and contact us within 48 hours to report any damage. After 48 hours we reserve the right to reject any claims of damages. All original packing materials and boxes must be retained for inspection purposes.
What to do if you receive a damaged product
1. Send a very Clear Picture of the Damages and the original packaging.
2. Send your order number at the time of initial contact to expedite the replacement process. 
3. Give 48 hours for us to file a claim with the carrier, once it's approved we would send you a brand new product.
Please note USPS claims are a little more complicated and takes longer to process.
 
● I Provided An Incorrect Shipping Address, Can I Get A Refund?
Sadly, if you provided an incorrect or incomplete address at checkout, we won't take responsibility for shipping costs. A new product can be shipped after reshipping costs have been paid for.
False claims of missing package WOULD NOT be honored. Meaning if USPS or FEDEX confirms delivery of your package but claims of not receiving the package are received, Sadly, we won't give a refund.
  • USPS customer service: 1-800-275-8777
  • FedEx customer service: 1-800-463-3339